Refund policy

Return and Refund Policy

The PulseLab 30-Day Guarantee

We want you to be happy with your PulseLab Recovery System. If you are not, you have 30 days from the day your order is delivered to tell us — and we will refund you in full. No questions asked.

How to start a return or refund

Email pulselabrecovery@gmail.com with:

  • Your order number
  • The email address you used at checkout

That is all we need. We aim to reply within 24 hours on business days.

Once your request is approved, we will confirm the next steps by email. If we ask you to return the item, we'll cover the return shipping.

Damaged, faulty or dead on arrival

If your device arrives damaged, or stops working within the guarantee period, email us a short photo or video showing the problem.

We will send you a free replacement. You will not need to pay anything, and in most cases you will not need to send the original unit back. If you would prefer a refund instead of a replacement, tell us and we will refund you in full.

Report damage or a fault as soon as you can, and no later than 30 days after delivery.

Refunds

Approved refunds are issued to your original payment method for the full amount you paid, including any shipping you were charged.

Refunds are processed within 2 business days of approval. Your bank or card issuer then takes a further 5–10 business days to post the funds to your account. That last part is outside our control.

If more than 15 business days have passed since we confirmed your refund and you still cannot see it, email us and we will chase it with you.

Cancelling an order

Orders can be cancelled for a full refund at any point before they are dispatched — usually within the first 24 hours. Email us as soon as possible and we will stop the order if it has not yet shipped.

Once an order has shipped it falls under the 30-day guarantee above instead.

Undeliverable and refused parcels

Please double-check your shipping address at checkout. If a parcel is returned to us because the address was incorrect or incomplete, or because delivery was refused, we will contact you to arrange redelivery or a refund.

Bundles

If you bought a 2-pack or 3-pack and want to return part of it, we will refund the returned units at the bundle unit price you actually paid, not the single-unit price.

Exchanges

The fastest way to swap an item is to request a refund under the guarantee above and place a new order.