Shipping policy
Shipping Policy
Free worldwide shipping
Shipping is free on every order, to every country we serve. There is no minimum spend and no surprise charge at checkout.
Delivery time
Most orders arrive 5–8 days from the day you order. That window includes the 1–2 days we take to process and dispatch it.
This is an estimate, not a guarantee. Customs inspections, weather, carrier backlogs and peak periods can add time, and remote destinations can take longer. If your order passes 15 business days from dispatch with no movement on the tracking, email us and we will investigate it or refund you.
Tracking
You will receive a confirmation email as soon as your order is placed, and a second email with a tracking number once it ships.
Tracking can take 2–4 business days to show its first scan after you receive the number. If your tracking looks stuck in the first few days, this is normal — the parcel is usually in transit ahead of the scan data.
Customs, duties and import taxes
For orders delivered outside the United States, your country may charge import duties, taxes or customs handling fees. These are set by your government, not by us, and they are not included in the price you paid.
Any such charges are the responsibility of the recipient. We cannot predict the amount or refund it. If a parcel is abandoned at customs and returned to us, our Return and Refund Policy applies.
Lost or stolen parcels
If tracking shows your parcel as delivered but you cannot find it:
- Check with anyone else at the address and look in any safe or covered spot the carrier may use.
- Ask your neighbours.
- Contact the carrier with your tracking number.
If it still does not turn up, email us. We will work it out with you — we are not in the business of leaving a paying customer with nothing.
Incorrect addresses
We ship to the address exactly as you entered it at checkout. Please check it carefully before you pay.
If you spot a mistake, email us immediately. We can usually correct an address before dispatch. Once a parcel has shipped, the address cannot be changed.
Countries we do not ship to
We ship worldwide, but we cannot deliver to a small number of destinations because of carrier restrictions or trade sanctions. If we cannot ship to your address, we will contact you and refund you in full.
Questions about a delivery? Email pulselabrecovery@gmail.com with your order number and we will look it up.
